Lifetime Service Warranty & Repair Requests
Your OLIVES & GOLD bag deserves continued care. If it needs attention, submit a service request so our team can review the concern and guide you through the next steps.
Already have a Service Case ID? Please reply to your existing service email with that ID so we can keep your updates together.
Important Note: This policy covers functional repair services for the lifespan of your product. It is not a full lifetime replacement warranty and does not cover standard wear and tear or material aging.
What Our Lifetime Repair Service Covers
Enjoy peace of mind with our lifetime repair service, which covers functional damages that prevent you from using your product.
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Free Repair Labor: Stitching, zippers, metalwork/hardware, edge coating, and handles.
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Not Covered: Natural aging of materials, cosmetic surface marks, and normal wear and tear over time.
Shipping and Service Terms
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Customer Shipping: You are required to safely courier the bag needing repair to our factory. Please ensure proper packaging to prevent damage during transit. We will take inspection photos of the product upon arrival and share them with you.
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Parts & Approval: Repair craftsmanship is completely free. If new replacement parts or hardware are required, they are chargeable—we will always seek your approval on the cost before proceeding.
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Return Shipping Fee: A nominal fee of INR 350 applies for return delivery within India.
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Repair vs. Replacement: Non-repairable functional defects will be eligible for store credit or an equivalent replacement based on product value.
How to Request Service
- Tell us about your bag. Complete the Service Request Form with your contact details, purchase channel, order ID if available, product name and a clear description of the concern.
- Share the evidence. Add clear photos and, where helpful, a short video showing the affected area. Google sign-in is required to upload files through the form. If you cannot sign in or upload files, email our team at care@olivesandgold.com for assistance.
- Check your email. Enter your email address carefully. After your request is successfully recorded, we will email your Service Case ID. Keep it for all follow-ups.
- Wait for our instructions. Our team will review the details and explain the collection or shipping arrangement and any applicable charges. Please wait for these instructions before sending your bag.
Submitting a request starts the review process. It does not confirm warranty eligibility, a free replacement or a courier booking. Our team will assess the case and communicate the proposed next steps.
Need Help With Your Request
Email care@olivesandgold.com. If your case is already open, include your Service Case ID and order ID, if available. Please avoid submitting a duplicate request for the same concern.