Hassle-Free Returns & Exchanges
We want you to shop with confidence! Enjoy our 7-day return and exchange policy.

Eligibility:

• The product must be unused and in original condition
  
• Includes tags, packaging, dust bag, and all original components

Refunds:
After we receive and inspect the bag, your refund will be processed within 7 business days (subject to payment mode & bank policies).

How to Initiate:

• Email us at care@olivesandgold.com 
• Subject/Title - Return Request for Order No. [Your Order Number]
• Please note that return will be accepted only in the the original packaging sealed with tape.

We’ll handle the rest! 😊

In case of shipping damage

In case, the product has been tampered with or damaged in transportation.

• Email us at care@olivesandgold.com within 48 hours of receiving the product with your Order ID and the pictures of the damaged product. We will have it picked.
• Upon receiving it, we will verify the damage and do everything possible to make you happy.  

 

In case of a manufacturing defect

For any material or craftsmanship defect, we take full responsibility.

• Email us at care@olivesandgold.com within 48 hours of receiving the product with your Order ID and the pictures of the damaged product. We will have it picked.
• Upon receiving it, we will verify the damage and do everything possible to make you happy.